Last updated: 31 March 2026
1. INTRODUCTION
Natondi Tours Pty Ltd (“Company”, “we”, “us”, “our”) is committed to protecting your personal information and your right to privacy.
For the purposes of applicable data protection laws:
We act as the “Responsible Party” under the Protection of Personal Information Act, 2013 (“POPIA”), and
As the “Data Controller” under the General Data Protection Regulation (“GDPR”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:
Visit our website: http://www.natonditours.com (the “Website”),
Make travel enquiries or bookings,
Use any of our services (the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you:
Request a quote or itinerary
Make a booking
Contact us via email, phone, or forms
Types of personal information
Depending on your interaction with us, we may collect:
Full name
Email address
Phone number
Nationality and travel preferences
Passport details (where required for bookings)
Payment-related information (processed securely via third-party providers)
Any other information necessary to organise your travel
You are responsible for ensuring that the information you provide is accurate and up to date.
3. HOW DO WE USE YOUR INFORMATION?
We use your personal information for the following purposes:
To prepare quotes, itineraries, and travel arrangements
To process bookings and payments
To communicate with you about your travel plans
To provide customer support
To improve our services and website
To comply with legal and regulatory obligations
Legal basis for processing (GDPR)
We process your personal data based on:
Performance of a contract (to deliver travel services)
Consent (e.g. marketing or cookies)
Legitimate interests (e.g. improving services)
Legal obligations
4. SHARING OF PERSONAL INFORMATION
We may share your personal information with:
Travel service providers
Including:
Hotels and lodges
Transport providers
Tour guides and activity operators
(This is necessary to deliver your travel services.)
Service providers
Such as:
Payment processors
IT and website service providers
Analytics providers
Legal and regulatory authorities
Where required by law.
We ensure that all third parties process your information in accordance with applicable data protection laws.
5. INTERNATIONAL DATA TRANSFERS
As a tour operator working with international clients and suppliers, your personal information may be transferred to and processed in countries outside:
South Africa, and/or
The European Economic Area (EEA)
Where such transfers occur, we ensure appropriate safeguards are in place, including:
Contractual protections
Working with reputable service providers
Ensuring adequate levels of data protection
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, tax, and accounting obligations
In general, we do not retain personal data longer than 2 years after your last interaction, unless required by law or necessary for legitimate business purposes.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement appropriate technical and organisational security measures to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security of data transmitted via the internet.
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
If we become aware that such data has been collected without consent, we will delete it promptly.
9. YOUR PRIVACY RIGHTS
Under GDPR (for EU/EEA/UK clients)
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority
Under POPIA (South Africa)
You have the right to:
Access and correct your personal information
Request deletion or destruction
Object to processing
Lodge a complaint with the Information Regulator
Supervisory Authorities
EU: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
South Africa: https://www.justice.gov.za/inforeg/
To exercise your rights, please contact us using the details below.
10. COOKIES POLICY
We use cookies and similar technologies to:
Ensure website functionality
Improve user experience
Analyse website traffic
Types of cookies:
Strictly necessary cookies (always active)
Analytics cookies (only with your consent)
Functional cookies (only with your consent)
Non-essential cookies are only placed after you provide consent via our cookie banner.
You can withdraw your consent at any time.
11. DO-NOT-TRACK (DNT)
We currently do not respond to Do-Not-Track browser signals, as no uniform standard has been adopted.
12. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date.
13. CONTACT DETAILS
If you have any questions or wish to exercise your rights, please contact:
Natondi Tours Pty Ltd
35 Fricker Road
Illovo, Sandton
Johannesburg, 2196
South Africa
Email: hello@natonditours.com
Information Officer
Our Information Officer can be contacted at: hello@natonditours.com
14. AUTOMATED DECISION-MAKING
We do not use your personal information for automated decision-making or profiling.